Research use onlyThird-party documentation after loginLocal pickup availableResearch use onlyThird-party documentation after loginLocal pickup available
Standard Labs
Sign InOrderApply

Policy Center

Return Policy

Return handling for eligible unopened supplies and service exceptions.

Version v0.1-prelaunchEffective June 25, 2026

Eligibility

Returns may be considered only for eligible, unopened, unused, intact items with verified order records. Temperature-sensitive, custom, document-controlled, subscription, coaching, or service items may be ineligible.

Issue reporting

Customers must report shipping damage, missing items, document issues, or order discrepancies through the support queue within the timeframe shown in the final published policy.

Resolution

Standard Labs may approve replacement, credit, refund, return authorization, or denial based on product type, chain-of-custody requirements, inventory condition, and compliance review.